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October 12, 2008
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MAS Home > Shopping Cart Software Services Information > Support Plans
Development Services
Project Analysis and Management
Business Development Services
Software Programming
Application Development
Database Design & Legacy Integration
Graphic Design and Website Design
Support Services
KIC Updates Program
Priority Email Support
Priority Telephone Support
Priority Support Packages
Training
Managed Hosting Services
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Support Plans
"Products For Better Online Business Beyond Typical Shopping Cart Software"
Details

Support Services Overview

Make-a-Store offers a variety of support services to help you. Always check out MAS Forums first for timely and relevant information, tips, and tricks.

Current Support Options:

KIC (Keep It Current) Updates Program

Keep your product up to date with the latest features, services, and enhancements we have to offer. Our Updates program allows you, for an annual or monthly fee, to maintain technological pace for your e-business solution.

Training

Training is provided to customers who would like their IT/IS team to receive hands-on training of Heavy Metal. Your MAS Trainer will cover basic and advanced concepts of usages and structural theory of your Heavy Metal product. Additionally, any questions or concerns can be immediately addressed regarding Heavy Metal or any legacy issues.

Support Packages

Our Priority Email, Toll Free Telephone Support, and Support Packages are available for you to have immediate and personal interaction with Make-a-Store, Inc. We provide this support in order to help you quickly grasp an idea or find a solution for your needs.

Telephone Support

Our Priority Email, Toll Free Telephone Support, and Support Packages are available for you to have immediate and personal interaction with Make-a-Store, Inc. We provide this support in order to help you quickly grasp an idea or find a solution for your needs.

Email Support

Our support team provides free Standard Email support for general issues for current Heavy Metal products. Issues already covered in your documents or within our online support area will be pointed out to you.
Need More Features or Customizations?
If a specific module is not listed, or if you wish to add any additional features, our MAS Professional Services program will develop and integrate your requirements directly into your Heavy Metal E-commerce software package.
 
 
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