A Simply Better Way of Online Customer Management

The Divinity E-commerce Suite empowers the Customer Service Team to communicate and help manage your online customers through a powerful browser-based back office system. The Customer Service Team Member has access and functionality to ONLY the areas you define. The Divinity internal auditing system provides an additional level of oversight by tracking all activities that occur within the Divinity platform.

Provide the attention to detail your customers demand, with the peace of mind your organization needs for securing sensitive data and key functionality.

Customer Self-Management Highlights

Customer profile and self-management tools including passwords, order histories, order tracking, payment wallets and more;
Ability to maintain and edit multiple addresses and payment methods;
Management tools for wish lists, gift registries, reward points, and more.

Customer Relations Management Highlights

Ability to create and maintain notes on customers and customer orders with the option to share with other administrators;
Integrated live chat and help desk ticketing apps to provide trackable support of inquiries from customers;
Ability to assign customers to groups for segmented marketing and management initiatives.

Order Management Highlights

Ability to use Call Center App to place phone orders within the Divinity Order Manager;
Ability to log-in as customer and place order in online storefront;
Ability to edit existing orders, including price overrides, order-line editing, and applying credit;.

The Divinity E-commerce Suite system offers you the fine-grain level of customer management needed for a safe and secure online organization.